Accountabilities

• Own end-to-end back-end operations, including supply chain, inventory planning, manufacturing relationships, 3PL and fulfillment, returns, vendor management, and agency coordination.
• Build and maintain scalable operating systems, processes, and SOPs, ensuring every recurring workflow has clear ownership, documentation, measurement, and accountability.
• Establish and maintain an operational knowledge base in Notion, continuously improving processes as the business grows and new needs emerge.
• Develop accurate inventory systems of record, purchase-order calendars, and processes that improve inventory visibility, planning, and stock availability.
• Build reliable reporting and a single source of truth for weekly leadership metrics, including inventory, stockouts, cost per order, channel and subscription revenue, vendor performance, and other operational KPIs.
• Create automated subscription and channel revenue reporting and develop a concise weekly operations scorecard for leadership decision-making.
• Establish vendor and agency scorecards to monitor performance, identify issues, and drive continuous improvement.
• Identify missing organizational functions, define roles and scorecards, lead recruitment, conduct screening, onboard new hires, and develop functional owners.
• Build a team of 4–6 functional leaders who can independently own their respective areas and operate without daily intervention.
• Create repeatable hiring pipelines, work-sample assessments, onboarding systems, and accountability mechanisms.
• Translate decisions into clear written specifications with defined owners, deadlines, and completion criteria, then follow through until execution is complete.
• Diagnose operational issues by tracing performance changes back to their underlying causes and implementing sustainable solutions.
• Continuously identify and resolve operational problems before they escalate into Founder-level issues.
• Build the infrastructure and organizational capability required to ultimately transition into broader COO-level responsibilities.

Requirements

• At least 3 years of operations experience within a physical-product, e-commerce, or direct-to-consumer business.
•