We are looking for an experienced Head of Operations to lead and optimise the operations of our Treatment and Logistics division. This role is essential in ensuring smooth logistics operations, regulatory compliance and continuous improvement to meet business objectives
Working out of Iver Depot (Colnbrook, Berkshire), plus travel around our network covering Greater London, Thames Valley and Home Counties North and South
Hours: Monday to Friday
Salary: Competitive salary + Bonus , depending upon experience (plus car allowance or company car)
Benefits: 24 days holiday (plus bank holidays)

Strategic Leadership & Operational Management

• Oversee and manage the daily operations of the treatment and logistics division, ensuring alignment with company goals and objectives.
• Develop and implement strategic initiatives to improve operational efficiency, streamline processes, and enhance service delivery.
• Monitor industry trends, regulatory changes, and best practices to ensure compliance and drive continuous improvement.
• Ensure optimal utilisation of resources, including staff, equipment, and materials, to maximise productivity and cost-effectiveness.
• Accountable for commercial management with a strong focus on profit and loss, ensuring delivery against budgets and financial targets

Performance Management & Continuous Improvement

• Analyse division performance metrics, identify key areas for improvement, and develop action plans to enhance operational effectiveness.
• Promote a culture of continuous improvement, innovation, and proactive problem-solving within the team.
• Implement key performance indicators (KPIs) to track progress, measure logistics efficiency, and optimise workflow processes.
• Lead initiatives related to cost reduction, waste management, and sustainability in logistics and treatment operations.

Team Leadership & Workforce Optimisation

• Lead, mentor, and develop a high-performing team by providing guidance, training, and career development opportunities.
• Manage workforce planning, including scheduling, workload allocation, and resource adjustments, to maintain efficiency and meet operational demands.
• Create a positive work environment that encourages teamwork, accountability, and professional growth.

Compliance, Safety & Risk Management

• Ensure full compliance with company policies, industry regulations, and health & safety standards.
• Identify potential risks, implement risk mitigation strategies, and enforce workplace safety procedures.
• Act as the escalation point for critical operational challenges, ensuring swift resolution while maintaining business continuity.
• Be aware of all Lanes Group policies and your responsibilities towards them.

Stakeholder Engagement & Collaboration

• Work closely with internal departments, including HR, finance, and procurement, to align logistics strategies with business objectives.
• Build and maintain strong relationships with external vendors, suppliers, and regulatory bodies to ensure smooth supply chain operations and compliance.
• Represent the treatment and logistics division in executive meetings, reporting on performance, challenges, and strategic initiatives.
• Any other ad-hoc tasks or projects