Head of Operations | Hertfordshire / North London Border (On site)

Salary: Competitive + extensive benefits package

Lead Operations. Drive Growth. Shape the Future.

I’m delighted to be partnering with an ambitious and fast-growing pharmaceutical business in the search for an experienced Head of Operations.

My client has built an excellent reputation for quality, compliance and customer service, supplying pharmaceutical products to customers across the UK and international markets. As they continue to invest in their operations and enter an exciting new phase of growth, they are looking to appoint a dynamic operational leader to help shape the future of the business.

This is a fantastic opportunity to join a business at a pivotal stage in its journey, where you’ll have genuine influence over operational strategy, process improvement, people development and business growth - all whilst operating within a highly regulated environment.

The Opportunity

Working as part of the senior leadership team, you’ll take overall responsibility for leading warehouse and operational activities, ensuring the business continues to deliver exceptional service to both UK and international customers.

Working closely with Commercial and Quality, you’ll help create a more proactive, efficient and scalable operation, balancing customer expectations with regulatory requirements in a fast-paced environment.

You’ll lead a small but expanding operational team, developing capability, improving processes and creating a culture of accountability, collaboration and continuous improvement.

Key Responsibilities

• Provide strategic leadership across all operational activities.
• Drive operational excellence, efficiency and continuous improvement.
• Lead warehouse and distribution operations within a GDP-regulated environment.
• Develop forecasting, planning and resource management processes to improve operational visibility.
• Champion customer service while ensuring regulatory compliance remains uncompromised.
• Build strong relationships across Commercial, Quality and other business functions.
• Coach, develop and empower operational leaders and team members.
• Deliver operational projects that support future business growth.
• Monitor operational performance through meaningful KPIs and data-driven decision making.
• Foster a culture of accountability, collaboration and continuous improvement.

About You

My client is looking for an experienced operational leader who enjoys building structure, developing people and driving operational performance within a growing business.

You’ll be equally comfortable contributing to strategic discussions as you are supporting operational decision making and leading teams through change.

To be successful, you’ll bring:

• Proven experience leading warehouse, manufacturing logistics or supply chain operations.
• Experience within a GDP, GMP, pharmaceutical, healthcare or similarly regulated environment.
• Strong leadership and people development skills.
• Excellent planning and organisational capability.
• Experience delivering operational improvements and embedding best practice.
• A collaborative leadership style with the ability to build strong relationships across multiple departments.
• Strong commercial awareness alongside an unwavering commitment to quality and compliance.
• The ability to remain calm, decisive and solutions-focused in a fast-moving operational environment.

Why Apply?

This is much more than a traditional operational management role.

My client is offering the opportunity to join a successful and growing organisation where you’ll play a key role in shaping the future of the operation. You’ll have the autonomy to introduce new ideas, influence strategic direction and help build an operation capable of supporting ambitious growth plans.

If you’re an experienced operational leader looking for your next challenge within a business that genuinely values innovation, collaboration and continuous improvement, I’d love to hear from you.

Keywords: Head of Operations, Head of Supply Chain, Head of Distribution, Head of Manufacturing, Operations Director, Supply Chain Director, Distribution Director, Manufacturing Director, Factory Manager, Operations Manager, General Manager, Plant Manager, Pharmaceutical, Pharmaceuticals