WHO WE ARE

Founded by practicing physicians, proven startup operators, and leading AI/ML scientists, meMR Health is on a mission to connect and organize the nation’s healthcare data. We’re automating medical record retrieval and analysis to ensure clinicians have the right data at the right time, so they can focus on what matters most: improving human health.
In the past 12 months, we’ve grown revenue 7x by delivering impactful patient outcomes for large-scale enterprise research and care delivery organizations, including multiple publicly traded companies. Backed by top-tier investors like Base10, Northzone, and Eniac Ventures, we’re just getting started.
We’re here to amplify clinical decision-making, not replace it, and partner with oncologists, cardiologists, fertility specialists, and more to deliver exceptional care. Interested? Join us.

SKILLS AND QUALIFICATIONS

• 7–10 years in operations, strategy, or analytics roles, with experience leading high-performing teams
• Proven ability to reduce COGS and improve margins in ops-heavy businesses
• Strong strategic and analytical mindset; thrives in fast-paced, zero-to-one environments
• Comfortable partnering cross-functionally with Product, Engineering, and AI/ML teams to influence ops metrics
• Fluent in ops KPIs, forecasting, and performance analytics (SQL a plus)
• Systems thinker who builds scalable solutions—but not afraid to jump into Slack or Sheets to unblock work
• Willing to adopt a flexible schedule and stay close to offshore team needs

CORE RESPONSIBILITIES:

• Own team performance across key ops metrics (turnaround time, throughput, accuracy, labor costs, margin)
• Lead and manage offshore teams that may grow to 200+ agents across time zones
• Partner with Customer Success, Product & Engineering, and AI/ML teams to optimize fulfillment workflows and eliminate inefficiencies
• Analyze performance data to identify bottlenecks, improve SLAs, and boost productivity