Head of Operations at Profitable Tradie

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Management, Process Optimisation, Project Management, Communication Skills, Data Literacy, Problem Solving, Attention to Detail, Adaptability, IT Systems, Workflow Management, Coaching, Strategic Initiatives, Continuous Improvement, Cross-Functional Collaboration, Performance Tracking

Industry

Business Consulting and Services

Description

Head of Operations Full-Time | Remote Lead. Optimise. Make Everything Run Like Clockwork. Do you thrive on keeping multiple teams, projects, and systems running smoothly? Do you love solving problems proactively and creating processes that actually work? Are you ready to be the operational backbone of a fast-growing business, ensuring strategy turns into action? Who We Are Profitable Tradie is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners across New Zealand, Australia, and North America. We help business owners scale through cutting-edge sales and marketing, streamlined systems, high-performance teams, and rock-solid financial strategies. Strong operational leadership is at the heart of how we deliver results. Whether it’s projects, processes, or team workflows, we make things clear, efficient, and impactful. And that’s where you come in. What You’ll Be Doing You’ll oversee Executive Assistants, Recruitment, Finance, Events, IT, and Admin teams, ensuring all operations are smooth, aligned, and high-performing. You’ll work closely with leadership to solve problems, streamline processes, and support departments in achieving their goals. You will: Lead and mentor department leads across EAs, Recruitment, Finance, Events, IT, and Admin, ensuring clarity, accountability, and operational excellence Facilitate regular check-ins with teams to identify workflow blockers or resourcing gaps Develop, maintain, and enforce SOPs and workflow documentation across all functional areas Oversee company-wide project management systems (ClickUp, HubSpot, or equivalent) and ensure adoption across teams Manage strategic projects, tracking milestones, responsibilities, and deadlines to ensure ≥90% on-time delivery Troubleshoot operational issues proactively and implement mitigation strategies Maintain dashboards and KPIs to track team performance, productivity, and operational outcomes Facilitate cross-functional communication to ensure alignment and collaboration across all departments Partner with senior leadership to scope and execute strategic initiatives, special projects, and process improvements Introduce workflow, system, and IT infrastructure enhancements to increase efficiency, reduce errors, and standardise practices Who You Are You’re a proactive, highly organised operations leader who thrives on operational excellence. You can see the big picture while managing the smallest details, and you know how to translate strategy into smooth execution. You bring: Proven experience managing multiple operational teams, ideally including administrative, recruitment, finance, events, IT, and EA functions Strong team leadership skills, coaching capability, and experience resolving workflow issues Expertise in system and process optimisation, driving adoption of tools and continuous improvement Project ownership experience, delivering complex initiatives on time and within scope Excellent internal communication skills, enabling cross-functional clarity and alignment Strong data literacy and experience tracking KPIs to drive operational performance Ability to manage strategic initiatives and pilot innovative projects with minimal oversight Comfort with project management, workflow, and IT systems (ClickUp, Asana, Notion, HubSpot, and IT infrastructure tools) High attention to detail without losing sight of strategic goals Adaptable, calm under pressure, and solution-focused A sense of humour, team spirit, and passion for continuous improvement Why Join Us? At Profitable Tradie, we don’t just talk about growth. We live it. World-class learning and development – Access the same tools, content, and strategy we use to grow top-performing teams High-performance culture – Join a team that takes pride in delivering excellence Results-driven and supportive – Weekly coaching and feedback to help you stay sharp Fun, energy, and banter – Laughter is part of the job. Long faces are banned We’re interviewing top candidates right now, so don’t wait. Life is about moments. Is this your moment?

Responsibilities

You will oversee various operational teams, ensuring smooth and high-performing operations. Your role includes leading department leads, streamlining processes, and managing strategic projects.