The Role

Leading a team of approximately 30 employees, you will be responsible for the overall operational performance of the business, ensuring high levels of service, efficiency and customer satisfaction. You will work collaboratively with colleagues across the organisation to deliver commercial objectives, improve operational capability and support future growth.

Key responsibilities include:

• Leading and developing high-performing operational teams, creating a culture of accountability, collaboration and continuous improvement.
• Driving operational performance through effective planning, resource management and data-led decision making.
• Overseeing service delivery, warehousing, inventory management and operational planning.
• Identifying and implementing process improvements to increase efficiency, scalability and customer experience.
• Working closely with commercial and support functions to deliver business objectives and maximise customer retention.
• Supporting the ongoing development of systems, processes and operational best practice.
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The Role

Leading a team of approximately 30 employees, you will be responsible for the overall operational performance of the business, ensuring high levels of service, efficiency and customer satisfaction. You will work collaboratively with colleagues across the organisation to deliver commercial objectives, improve operational capability and support future growth.

Key responsibilities include:

• Leading and developing high-performing operational teams, creating a culture of accountability, collaboration and continuous improvement.
• Driving operational performance through effective planning, resource management and data-led decision making.
• Overseeing service delivery, warehousing, inventory management and operational planning.
• Identifying and implementing process improvements to increase efficiency, scalability and customer experience.
• Working closely with commercial and support functions to deliver business objectives and maximise customer retention.
• Supporting the ongoing development of systems, processes and operational best practice.
•