JOB INTRODUCTION

Pinnacle Group are seeking an accomplished Head of Operations to lead the delivery of our Total Facilities Management (TFM) division across a national portfolio of contracts. This senior role carries full responsibility for overseeing operational performance across Hard FM, Cleaning, Grounds Maintenance and Catering services, ensuring delivery aligns with financial targets and contractual timescales. Operating within a dynamic and fast-paced environment, the successful candidate will provide strategic leadership, support Regional Operations Managers and cultivate strong partnerships with clients and stakeholders. The team’s vision is to deliver an exceptional FM service that drives long-term value and operational excellence across all projects.
You will be joining our TFM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best
The ideal candidate will bring extensive Facilities Management experience in both hard & soft services, with a good understanding of PFI contract delivery and a proven ability to operate in complex, high-pressure environments. As a subject matter expert in TFM operations, they will have a background in leading senior teams and managing service delivery across multiple disciplines. The role requires a commercially aware and solutions-focused individual, capable of maintaining high standards of compliance, driving service improvements and contributing to the strategic development of the TFM portfolio.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Ensure the services delivery exceeds customer expectations and delivers excellence, collaborating closely with the Client to maximise the asset and contract potential.
• Maximise profits whilst achieving the required quality standards with minimal penalty deductions.
• Manage commercial contract matters to minimise the risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution etc., and escalation where required.
• Ensure the projects are managed in accordance with H&S best practice.
• Provide overall leadership to the projects to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for Regional Operations Managers and other individuals at that level reporting to you.
• Work in collaboration with the SPV’s and Authorities to develop and implement FM initiatives.
• Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets.
• Ensure a robust asset management system is in place backed up by effective use of MRI Evolution or relevant CAFM system.
• Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
• Supporting the business as required in growth opportunities, in conjunction with the bid development team as required.
• Mobilisation of new contracts as allocated, ensuring a smooth transition of staff, subcontractors and ensuring service delivery is maintained.
• Management of and responsibility for the financial performance of the contracts (involving responsibility for management accounts, calculation of sales credit control and an understanding of financial modelling)
• Leading and assisting the Finance departments in setting, monitoring and validating budgets.

Key Requirements:

• Over 5 years Facilities Management experience within a challenging environment is essential.
• Over 3 years’ experience of leading a Senior FM operational team.
• Recognised relevant qualification in FM / Engineering / Construction / Soft Services.
• Experience of managing multiple PFI contracts with over £1m turnover each.
• Strong multi-discipline experience in a similar environment
• Management of FM direct/outsourced service delivery
• Financial and Commercial Management
• Technical / M&E / QS background or experience (Desirable)

• Ensure the services delivery exceeds customer expectations and delivers excellence, collaborating closely with the Client to maximise the asset and contract potential.
• Maximise profits whilst achieving the required quality standards with minimal penalty deductions.
• Manage commercial contract matters to minimise the risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution etc., and escalation where required.
• Ensure the projects are managed in accordance with H&S best practice.
• Provide overall leadership to the projects to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for Regional Operations Managers and other individuals at that level reporting to you.
• Work in collaboration with the SPV’s and Authorities to develop and implement FM initiatives.
• Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets.
• Ensure a robust asset management system is in place backed up by effective use of MRI Evolution or relevant CAFM system.
• Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
• Supporting the business as required in growth opportunities, in conjunction with the bid development team as required.
• Mobilisation of new contracts as allocated, ensuring a smooth transition of staff, subcontractors and ensuring service delivery is maintained.
• Management of and responsibility for the financial performance of the contracts (involving responsibility for management accounts, calculation of sales credit control and an understanding of financial modelling)
• Leading and assisting the Finance departments in setting, monitoring and validating budgets