YOUR PROFILE

• 8-10 years of relevant experience in operations, finance or administration
• Strong understanding of internal systems design, organisational workflows and compliance processes
• Experience working with budgeting processes, financial reporting, and external audit coordination
• Proficiency in digital tools including Microsoft Excel, SharePoint and CRM platforms
• Detail-oriented with strong documentation, coordination and follow-up skills
• Ability to work independently while coordinating across multiple teams and functions
• Strong communication skills and a collaborative, problem-solving mindset
• Alighment with the Foundation’s mission and a commitment to advancing values-driven, impact-focused work

2. CRM & Knowledge Management

• Manage a CRM model tailored to the Foundation’s relationship management needs, including funders, partners, and grantees
• Oversee internal knowledge management systems and manage digital infrastructure such as SharePoint to ensure information is well-organised and accessibl

ABOUT THE ROLE

The Head of Operations is a core member of the Foundatoin’s leadership team and is responsible for strengthening internal systems, ensuring operational efficiency, and supporting compliance and governance across the organisation. This role spans organisation-wide operations, including finance, documentation, systems development, audit coordination, and cross-functional support for the Executive Director and Program teams.

KEY RESPONSIBILITIES

1. Organisational Systems & SOPs

• Develop and maintain Standard Operating Procedures (SOPs) across the organisation and program teams to improve clarity, accountability, and operationsl consistency.
• Support implementation and team training to ensure SOPs are well understood and followed

1. CRM & Knowledge Management

• Manage a CRM model tailored to the Foundation’s relationship management needs, including funders, partners, and grantees
• Oversee internal knowledge management systems and manage digital infrastructure such as SharePoint to ensure information is well-organised and accessible

1. Governance, Compliance & Secretarial Support

• Support all corporate secretarial matters, including preparation of board documentation, maintaining statutory records, and liaising with legal or compliance advisors as needed
• Coordinate with external auditors and advisors to support annual audits and assist in planning and preparation for tax-related matters

1. Financial Planning & Budgeting

• Work closely with the Executive Director to support the annual budget planning process, including collating team inputs, tracking expenditures, and preparing internal financial summaries
• Ensure financial records are aligned with operational and reporting requirements

1. Program Operations Support

• Support the Programs teams in grant disbursement, vendor payments, contract tracking, and ongoing operational follow-up
• Ensure that financial and administrative documentation related to grants are complete, accurate and properly filed.