SIGMA FAMILY

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

REQUIREMENTS:

• You have 5-7 years of experience working in a UK Complaints/Energy environment as Head of Operations (Essential)
• You have a minimum of 2 years of experience working in a UK BPO environment (Essential)
• You have a Matric (Grade 12) or equivalent qualification
• You have strong communication (verbal, written, presentation) skills
• You have intermediate skills working on Microsoft Office programs (Word, Excel, Outlook)
• You can understand data sets through regular reporting, and you are client-facing
• You have solid technical knowledge with the ability to understand various divisions within Operations.
• You have great attention to detail and time management ability
• You are excellent when working in pressured environments
• You can comprehend a great understanding of business ethics and values

You are a leader with a strong UK Complaints/Energy background and at least two years of BPO Experience. You are very people-focused and will be involved in various strategic planning, resource allocation, human resources modelling, leadership techniques, production methods, and coordination of people and resources. You are an out-of-the-box thinker with a solid understanding of business objectives, and you can plan strategically and execute operationally.
You are also competent and transparent in your approach when interacting with various internal and external stakeholders. You are energetic and vibrant and can easily adapt to change, you have excellent analytical skills, and you always aim to empower and encourage others around you.