About the Role

Reporting to the Project Director, The Head of Operations will lead a team of approximately 80 employees across multiple operational portfolios, driving service excellence, customer outcomes, financial performance and operational effectiveness across the Across Government Facilities Management Arrangement (AGFMA) contract.

This is a high-impact senior leadership opportunity responsible for overseeing facilities management services delivered across more than 3,500 government-owned sites supporting Health, Education, Justice, Police and Other Public agencies, as well as Government Employee Housing and APY Lands.

Benefits

• Highly Competitive Salary on offer
• Join a leading ASX 200-listed infrastructure services provider with operations across Australia and New Zealand.
• Lead operational delivery across one of South Australia's largest and most complex facilities management contracts.
• Access a range of health and wellbeing initiatives, including Fitness Passport and our Employee Assistance Program (EAP)
• Benefit from VenPerks, offering exclusive discounts and savings at 450+ retailers nationwide

Key Responsibilities

• Lead operational delivery across the AGFMA contract, ensuring service excellence, compliance and customer satisfaction.
• Manage and develop a team of approximately 80 employees, including five Operational Managers and one Contract Manager.
• Build and maintain strong relationships with South Australian Government agencies, clients and key stakeholders.
• Drive financial performance, including budgeting, forecasting, utilisation and cost management.
• Oversee operational governance, risk management and HSEQ compliance across all service delivery areas.
• Champion continuous improvement initiatives to enhance operational efficiency, performance and customer outcomes.
• Support business growth opportunities and strengthen Ventia's position as a trusted facilities management partner.
• Ensure accurate reporting, data integrity and informed decision-making across the contract.
• Lead workforce planning, capability development and succession initiatives to build a high-performing team.
• Promote a culture of safety, accountability, collaboration and operational excellence.
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About You

You are an experienced senior leader with a track record of delivering operational excellence, building high-performing teams and developing strong client partnerships within complex service delivery environments.

To be successful in this role, you will possess:

• Leadership experience within facilities management, infrastructure, property, construction or a comparable service delivery environment.
• Strong commercial and financial management capability.
• Proven ability to build trusted relationships and influence outcomes across diverse stakeholder groups.
• Experience leading large, multidisciplinary operational teams.
• Strategic thinker with excellent communication skills and a focus on operational excellence and continuous improvement.
• Relevant tertiary qualifications in management, engineering, construction, project management or a related discipline (preferred).