Job Introduction
Main Responsibilities
This is a strategic leadership position within Warmer Homes London. As Head of Operations, you will be part of the Senior Leadership Team, responsible for building the organisation’s operational capacity and ensuring delivery excellence.
Warmer Homes London is a new organisation jointly funded by the Mayor of London and London Councils; working in partnership with boroughs, housing associations and our delivery agents to invest an initial three-year capital programme of £231million to improve the energy efficiency of Londoners’ homes. Our mission is to make them greener, healthier, and more affordable to heat.
We are seeking a Head of Operations to lead WHL’s core corporate functions including strategic planning, performance reporting, governance, communications, finance coordination, and internal systems development to ensure that WHL delivers against its multi-year investment and delivery plans.
This role will also play a key role in managing stakeholder relationships, supporting governance structures, and championing data-led decision-making and continuous improvement.

READ ABOUT THE JOB ACTIVITIES IN MORE DETAIL IN THE JOB DESCRIPTION AND PERSON SPECIFICATION DOCUMENT ATTACHED BELOW.

The Ideal Candidate
You are a strategic and collaborative leader with a strong track record in operational or corporate service roles, ideally within the public sector or a public-private partnership environment. You bring experience in strategic planning, governance, and programme performance management, along with the ability to lead teams through growth and change. With excellent communication and stakeholder engagement skills, you are committed to inclusive leadership, public service values, and drive impact at scale. You will ideally have an understanding of delivery of capital programmes in the built environment across housing, infrastructure or asset management.
About The Company
London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.
Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).
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