Provide leadership, expert advice and support for a programme of work designed to promote, maintain and improve patient experience across the Trust. Work closely with the Divisional and Care Group teams, to develop service improvement. With the Associate Director of Patient Experience, they will have a key responsibility for the design and delivery of a Patient Experience Strategy throughout the Trust and will develop innovative practice in relation to the provision of high quality person centred services to patients, their families and carers. Work with national patient experience networks, other Trusts, both acute and mental health, voluntary and community organisations, commissioners and NHS England to ensure that staff improves patient experience through safe high quality care with particular reference to the involvement and engagement of patients.
Work closely with the Communications and Engagement Officers who have responsibility for Stakeholder and Community involvement. It will be important to ensure the Patient Experience Strategy and agenda are aligned for a consistent approach in engaging and involving staff, patients, public, stakeholders, the voluntary sector and community groups. To promote and integrate co-production and co-design across all aspects of the organisation in line with our journey to outstanding. Lead thinking and formulate strategy to shift the ethos, clinical practice, professional behaviours and ultimately the nature of every patient experience such that, Nothing about me without me becomes an integral part of the Trusts offer to patients.
Support the Trusts drive to focus every contribution on improving the patient experience as reflected in the NHS Constitution and contracts with commissioners. Develop improvement plans with divisional senior leadership teams to address improvements required to services in response to identified issues

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