Date live:26/08/2025
Business Area:Acquiring & Gateway
Area of Expertise:Banking Operations
Contract:Permanent
Reference Code:JR-0000069158

This is a key strategic leadership role within the Head of Payments Leadership Team, responsible for Leading the onboarding experience from application through underwriting. This role focuses on ensuring a smooth and positive experience for new customers with key aspects including developing and implementing onboarding strategies aligned with company goals and customer needs, managing a team, and driving key performance indicators (KPIs) related to onboarding success. Fostering a collaborative and high-performing environment ensuring continuous evaluation is undertaken to improve the onboarding process and enhance efficiency, effectiveness, and customer satisfaction. Champion the customer’s perspective and advocate for their needs throughout the onboarding journey. Establish strong relationships with key stakeholders, both internally and externally.

• Oversee daily operations and ensure smooth functioning of all departments.
• Develop and implement strategic plans to achieve organizational goals.
• Ensure compliance with industry regulations and standards.
• Lead and mentor a team, fostering a collaborative and productive work environment.
• Drive continuous improvement initiatives to enhance efficiency and productivity.

ACCOUNTABILITIES

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives. .
• Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle. Acting as a conduit to other subject matter experts across the business to ensure swift and accurate resolution of complex queries and issues.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency. Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.

PURPOSE OF THE ROLE

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business.

This is a key strategic leadership role within the Head of Payments Leadership Team, responsible for Leading the onboarding experience from application through underwriting. This role focuses on ensuring a smooth and positive experience for new customers with key aspects including developing and implementing onboarding strategies aligned with company goals and customer needs, managing a team, and driving key performance indicators (KPIs) related to onboarding success. Fostering a collaborative and high-performing environment ensuring continuous evaluation is undertaken to improve the onboarding process and enhance efficiency, effectiveness, and customer satisfaction. Champion the customer’s perspective and advocate for their needs throughout the onboarding journey. Establish strong relationships with key stakeholders, both internally and externally.

• Oversee daily operations and ensure smooth functioning of all departments.
• Develop and implement strategic plans to achieve organizational goals.
• Ensure compliance with industry regulations and standards.
• Lead and mentor a team, fostering a collaborative and productive work environment.
• Drive continuous improvement initiatives to enhance efficiency and productivity