Head of Payment Operations at LHV Bank

Tallinn, , Estonia -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Operations Expertise, Team Leadership, Technical Understanding, Operational Resilience, Regulatory Engagement, Data Analysis, Process Optimization, Data-driven Approach

Industry

Financial Services

Description

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. We are currently looking for a proactive Head of Payment Operations working with the Banking Services team. The purpose of the role is to take ownership of the Payment Operations and help to evolve the team and the operations function to deliver the best value to LHV. YOUR DUTIES AND RESPONSIBILITIES: Lead and develop the Payment Operations team, ensuring alignment with Banking Services and wider LHV goals. Take ownership of all Payment Operations related processes Attend meetings and QBRs (quarterly business reviews) with global Tier1 FinTechs to provide world class Operational service Oversee and optimize processes to enhance efficiency, scalability, and compliance with regulatory standards. Collaborate with internal teams, stakeholders, and customers to drive alignment and foster strong relationships. Manage incident resolution, billing, reporting, and root cause analysis. Monitor performance metrics, identify areas for improvement, and implement solutions. Ensure adherence to regulatory and payment scheme requirements and proactively mitigate risks. SKILLS AND EXPERIENCE: Payment Operations Expertise: Extensive knowledge of European and UK payment schemes, cross-border workflows, and settlement processes. Team Leadership: Strong experience managing and mentoring teams, fostering collaboration and high performance. Technical Understanding: Familiarity with API integrations and financial IT systems; ability to work closely with technical teams. Operational Resilience: Proven ability to manage crises, conduct root cause analyses, and implement preventive measures. Regulatory Engagement: Experience in operations within regulated financial institutions and reporting to regulatory authorities. Data Analysis and Reporting: Proficient in analyzing workflows, creating reports, and deriving actionable insights using Excel or similar tools. Process Optimization: Expertise in documenting and improving processes for compliance and operational efficiency. Data-driven approach: experience in setting up, monitoring and reporting of both internal key performance indicators and external service levels Comfortable being client-facing with senior stakeholders of global financial services firms Occasional travel within the EU and UK required NOW LET’S SEE WHAT WE OFFER YOU The opportunity to work closely with some of the most exciting FinTechs in the industry and Exiting challenges providing great opportunities for personal and professional growth Independance to make decisions and drive change A well-established and supportive team Personal development supported by internal and external training A dynamic, innovation-driven environment where your ideas will shape the future of Banking. This actually does not conclude our offerings, but you will learn about the remaining benefits once you decide to apply. START OF EMPLOYMENT: As soon as possible LOCATION: Tartu mnt 2, Tallinn Closing date: 27th February Some of our benefits Competitive salary &lots of opportunities to learn, grow and progress professionally. Open and inclusive culture. Hybrid working. Fantastic offices and great working environment. Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) Health cash Plan (Medicash health plan Level 3) 5% employer pension contribution. Life assurance – 4 x salary. Income protection insurance – 75% 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year. Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances. Enhanced family friendly and family forming policies. Access to a wide range of retail discounts. Team Socials.

Responsibilities

Lead and develop the Payment Operations team while ensuring alignment with Banking Services and wider LHV goals. Oversee and optimize processes to enhance efficiency, scalability, and compliance with regulatory standards.