At the Welsh Ambulance Service University Trust (WAST), we are on a journey of change and transformation. This is not just about service and clinical change but also shifting our organisational culture, listening to our people and working in social partnership with our trade union partners. The needs of our people and our patients comes first and their safety, wellbeing and working experience are front and centre.
We’re seeking a highly experienced, dynamic and values-driven Head of People Services to lead and deliver a professional, responsive and safe HR service that supports managers and colleagues day-to-day, while driving high standards of employee relations, accountability and compassionate leadership.
Reporting to the Deputy Director of People, this pivotal role is a senior member of the People and Culture team and will oversee all aspects of operational HR, such as managing highly complex employee relations including sexual safety and reducing avoidable employee harm, workforce policy and governance, modernising and digitising HR processes.
Proactive service delivery of professional People Services and Workforce Policy & Governance Service to WAST including the delivery of specific elements within the People and Culture Strategy, ensuring effective and appropriate strategic people management approaches are in place to support service delivery.
Operational HR leadership a member of the directorate senior leadership team, leading compassionately and overseeing the provision of efficient and customer focused services to the Trust. Able to deliver high quality outcomes. Managing, motivating and developing the team to achieve objectives and ensure the continuous development, designing and implementing individual and team development plans.
Expert, high-quality advice and support provision across the Trust in a timely way to support the organisation
Employee Relations : Provide expert leadership on complex and sensitive ER cases, service reconfiguration and cultural change.
Governance & Risk : Drive assurance across policy, job evaluation, employment practice and advice and staff engagement. Consistency in managing workforce risk and reducing harm — physically, psychologically and culturally, championing safe working practices, early intervention and supportive line management
Project Delivery related to area of responsibility and modernising the workplace and workforce.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Stakeholder panels will be held on Thursday 22 nd May 2025
Interviews will be held on Friday 23 rd May202

Please refer the Job description for details