SALARY: COMPETITIVE PLUS BENEFITSLOCATION: LONDON STORE SUPPORT CENTRE, LONDON, EC1M 6HACONTRACT TYPE: PERMANENTBUSINESS AREA: GROUP HRCLOSING DATE: 15 AUGUST 2025REQUISITION ID: 400011170

Our people are at the heart of our business, and we are looking for those that are just as passionate about that as we are. Join our People team, and come with us on a journey as we transform the way we do HR. Our team is made up of business partners working with leaders to get the most out of their teams, specialist knowledge in our centres of expertise, and colleague-centric, efficient people services. Our work ranges from making sure that our 150,000+ colleagues are paid on time to attracting brilliant talent to drive our strategy, to unlocking the skills and capability of our colleagues. This is a fast-moving business, and we make sure our policies and rewards keep up with that too. We know flexibility is important and helps you be more productive so there’s more choice than ever about where and when you work. When it comes to your development, we’ll support your growth in your own unique way. When you join us, you’ll be joining a team that knows just what it means to be happy and engaged, and who makes a real impact across our business.

MORE ABOUT YOU

To excel in this role, you will bring a proven skillset in talent management, performance strategy, and employee development. You have demonstrable experience in consulting with and influencing senior stakeholders, as well as driving data-informed decisions that deliver strategic outcomes. Your approach is collaborative and agile, always seeking innovative ways to improve processes, products, and experiences.
Success in this environment requires you to be a compelling storyteller who can leverage data and insight, a problem solver who thrives on finding solutions, and a leader who inspires and develops teams. You value inclusion, embrace continuous learning, and are committed to building environments where diverse perspectives are encouraged and high performance is the norm.

As the Head of Talent & Performance, you will lead transformative initiatives that redefine how we attract, develop, and retain talent. You’ll own the design and delivery of our talent and performance management portfolio, ensuring every product and programme provides a best-in-class colleague experience. In this role, you will consult with senior leaders, shape the talent strategy, and embed frameworks that drive continuous improvement and measurable impact across the organisation.
Your day-to-day will involve partnering with stakeholders at executive and divisional levels, leading a talented team, and spearheading projects that enhance our performance culture. From implementing succession planning strategies to shaping assessment methodologies, you’ll play a pivotal role in building effective leadership pipelines and supporting organisational growth. You’ll also be at the forefront of driving change, ensuring our approaches reflect market needs and future-proof our business.