Head of Platform Customer Interaction (m/f/d) at Jedox GmbH

Freiburg im Breisgau, Baden-Württemberg, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategic Thinking, Cross-Functional Collaboration, Agility, Team Empowerment, Problem Solving, Continuous Improvement, Customer Interaction, Budget Management, KPI Management, Web Components, Service Provider Management, Capacity Planning, Capability Planning, Performance Management, Communication

Industry

Software Development

Description

What is Jedox? At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. We’re on a mission to turn complex planning into #Superplännen: that amazing moment when everything goes exactly as you envisioned it. To drive our ‘Digital Business Partner’ vision, we’re looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer-facing platform area and shape the next generation of our web components and services. Your Responsibilities In this role, you guide the strategic and operational development of the platform customer interaction area. You work closely with engineering leadership, coordinate cross-department collaboration, drive KPI-based delivery, and support continuous capability development across teams. Customer interaction leadership: Lead the engineering platform customer interaction area to ensure continuous KPI-driven deliveries for web components and services in a multi–cross-functional environment. Strategic alignment: Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy. People leadership: Oversee personnel development in the customer interaction area, including capacity and capability planning. Strategic roadmap: Act as strategic lead for engineering platform customer interaction together with the leadership team. Cost management: Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area. Cross-department collaboration: Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery. Service provider management: Manage cross-entity collaboration with external and internal partners focused on performance management. Your Profile You lead cross-functional teams with clarity and confidence. You combine strategic thinking with a strong understanding of customer-facing platform components and foster collaboration across departments. You communicate openly, solve complex challenges constructively and drive continuous improvement. Work experience as servant leader with multiple cross-functional teams for innovative web components and services for platform product Understanding of agility and team empowerment Openness to changes and continuous improvements Open and respectful communication Constructive problem solving and outcomes oriented Knowledge about FP&A tools is optimal We are looking for a collaborative platform leader who can drive customer-related innovation across the Jedox Platform and strengthen cross-team delivery. Apply today and become part of our #Oneteam! What’s in It for You

Responsibilities

Lead the strategic and operational development of the platform customer interaction area, ensuring KPI-driven deliveries for web components and services. Collaborate with various departments to drive continuous capability development and manage budget planning and cost control.