Head of Player Experience at Stakemate

Saint Julian's, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Customer Service, Admin Roles, Sportsbook Platforms, Trading Tools, iGaming Operations, Organisational Skills, Multitasking, UK Compliance, Responsible Gambling, Slack, Linear, Jira, Intercom, Zendesk, Payments

Industry

Mobile Gaming Apps

Description

🚀 Help Build the Future of Sports Betting at One of the UK’s Fastest-Growing Scale Ups! We're hiring a Head of Player Experience to elevate the experience on our sportsbook and casino – keeping things running smoothly and ensuring players always get a top-tier experience. Who are we? 📱 Founded in summer 2022 and named EGR’s Most Innovative Startup, Stakemate is transforming the UK’s sports betting scene with our category-defining #1 Social Sports Betting App. We’re a tight-knit, fast-moving, seed-backed team obsessed with changing how people bet on sports – turning it into a social, engaging, and team-based experience. From in-app betting to real-time chat and live game updates, we’re building the most exciting product in the space. About the Role ℹ️ As Head of Player Experience, you’ll be a key part of leading our operations team – you’ll own customer service, while also working with the sportsbook, casino, and compliance teams. This is a hands-on, high-impact role for someone who thrives on variety, loves sports, and wants to grow. What You’ll Do Strategize: Work on initiatives to increase automation and create efficient customer service workflows. Own player experience: Manage and support the player experience team, promoting their growth and onboarding new team members. Support operational excellence: Work with the operations, trading and compliance teams to keep our daily processes smooth. Jump in where needed: This isn't just about strategy and management, dive into supporting the team and take on shifts whether weekday or weekend. 💻 Working Setup You’ll be part of our Malta-based team, with 2-3 days a week in our St Julians office, the rest remote. Interview Process Intro Screening – 15 min intro call. Second Interview – Call with our Operations and Player Experience Teams. Final Interview – Meet the team in person. What We’re Looking For 🔍 Must-Haves 3–5+ years experience in operations, customer service or admin roles – ideally in tech, consumer apps, or betting. Experience with sportsbook platforms, trading tools or iGaming operations. Strong organisational skills and ability to multitask in a fast-paced environment. Willingness to work occasional weekends (time off in lieu provided). ✅ Bonus Points For Knowledge of UK compliance and responsible gambling principles. Familiarity with tools like Slack, Linear / Jira, Intercom, Zendesk. Comfortable working in a fast-moving environment. Payments experience. Why Join Us? 💸 Salary & Benefits Competitive Salary. Stock options available. A rare opportunity to join one of the UK’s most exciting sports betting scaleups. Career progression into taking on the player experience into different jurisdictions.

Responsibilities

As Head of Player Experience, you will lead the operations team, manage customer service, and collaborate with various teams to ensure smooth daily processes. You will also support the player experience team and promote their growth.