At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we’re where you belong. Experience extraordinary growth with us.
Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we’re enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land.

• Establish strong, trusted relationships with senior stakeholders and regulatory counterparts, advocating for proactive player protection initiatives.
• Lead the development and implementation of scalable Safer Gambling, AML, and Due Diligence controls across all markets.
• Represent your teams on internal Compliance Committees and external audits, acting as subject matter expert and business lead.
• Participate in cross-functional projects, ensuring the voice of player protection is embedded in future systems and product developments.
• Process owner for all SG, AML & Due Diligence topics, ensuring that all implementations keep an operational balance and add value to all company departments
• Partner with Product and Development to build automated or semi-automated workflows, improving scalability and efficiency.
• Ensure all teams operate under a clearly defined people management structure, with focus on fairness, consistency, and development.
• Oversee the resolution and governance of all Level 3 complaints and ADR cases, ensuring timely, thorough, and compliant outcomes.
• Drive Continuous Improvement across all teams, ensuring bespoke development plans exist to close compliance, performance, and OKR gaps.
• Monitor, control, and optimise Flex resource utilisation to maintain SLA adherence and address process breakdowns.
• Identify and escalate regulatory risk gaps to be captured on the Lottoland Risk Register, ensuring preventative and fix-forward actions are implemented.
• Take ownership of solutions and prioritisation for areas found on gap analysis initiatives for multiple regulations.

Decision-Making & Autonomy:

• Operates with high autonomy in designing and implementing strategies, managing teams, and executing regulatory compliance measures.
• Empowered to make department-level decisions that influence risk, resource, and regulatory standing.

Customer Focus:

• Ensures customers are protected and treated fairly, with effective safeguards in place that promote trust, transparency, and wellbeing.