Job Title; Head of Portfolio - Property Management
Salary; Basic salary £40,000 dependant on experience, plus a quarterly paid commission incentive.

YOUR SKILLS AND EXPERIENCE:

• You have extensive experience within residential property management in a senior capacity.
• You are ARLA qualified.
• You are an expert communicator capable of effectively managing conflict and problem solving.
• Your leadership skills are evident in your ability to effectively motivate and guide a team.
• You have exceptional verbal and written communication skills.
• You have the ability to multitask by employing effective time management strategies.

ABOUT US:

At Johns&Co we’re a fast growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with.
We’re not just about where we’ve been, but where we’re headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.
Johns&Co Career

THE ROLE

Are you a natural-born leader with a passion for property management? Do you have a knack for bringing out the best in others and thrive in a fast-paced environment? If so, then this role might be just what you’ve been searching for.
This role will provide an all-encompassing perspective into Portfolio & team leadership within the property management industry. With providing a high level of customer service at the forefront, you will work closely with the Head of Property management and Director to pro-actively provide outstanding property management service to our clients, exceeding their expectations and maintaining a successful management retention platform for Johns&Co.
You will regularly review quarterly KPI targets and bonuses for your team to help them reach their full potential. The successful candidate will mentor their designated property manager by liaising consistently with the Head of Training and Development providing a highly successful and efficient team, driving collective and individual success.

YOUR RESPONSIBILITIES AS HEAD OF PORTFOLIO:

As Head of Portfolio you will cultivate a high-performing team through effective leadership, including regular performance evaluations that align with the businesses strategy to provide the best in class property management service to enable the department/business to retain current & future managed clients. You must manage your team showing positive, passionate & motivational skills, therefore enabling them to express their desire to perform to the highest possible standard.
You will lead the resolution of first-stage resident complaints, whilst proactively identifying and escalating potential serious complaints. You will ensure all property management operations adhere to legal and regulatory requirements, developing and implementing strategies to enhance efficiency. Furthermore, you will champion industry best practices and maintain alignment with evolving standards.