JOB DESCRIPTION

Reporting to the Director of Digital, the Head of Product is pivotal in the design and delivery of IBCA’s strategy and service development.
The role will be responsible for ensuring the effective design and delivery of the Infected Blood Compensation Scheme working alongside the Head of Delivery and Chief Technical Officer. The Head of Product will be leading multiple teams with product, design and technical expertise working alongside operational and data specialists to deliver this incredibly important service in a user centred way, at pace.
The Head of Product will engage with all areas across the organisation and beyond to collaboratively define our service strategy and develop the service level roadmap ensuring that value is delivered incrementally at every stage, advocating for users and ensuring quality and pace.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

• Vision and Roadmap Development Developing and owning the service vision and working with others to translate this into a roadmap which achieves this vision, delivering iterative value underpinned by a compelling service design which considers technical and operational areas.
• Digital Product Leadership: Direct leading of the product and user centred design areas of the Digital teams, building an inclusive and high performance culture, and wider direction setting and leadership across the whole digital team.
• Keeping a Focus on Outcome Delivery: Working with Head of Delivery and Chief Technical Officer to jointly assure digital development plans to ensure these are aligned to the roadmap, achievable and clearly communicated. Ensuring that all elements of service delivery, including operational readiness and supporting guidance, are included and tracking progress to manage risks to delivery.
• Stakeholder Engagement: Working in close collaboration with teams across IBCA and wider stakeholders to ensure shared vision and clarity of plans and build a culture of collective prioritisation.
• Embedding a Product Mindset across the organisation: Supporting the development of a product and service mindset across the whole organisation. Highlighting strategic questions and championing user centre approaches to address these. Embedding and ensuring adherence to government service standards across digital teams.