Head of Product - Inflight Experience at easyJet

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Continuous Improvement, Customer Experience Leadership, Cross-functional Team Leadership, Vision Definition, Roadmap Delivery, Process Improvement, Communication Enhancement, People Leadership, Innovation, Change Management, Relationship Building, Technology Innovation, Data-Driven Decision Making, Planning, Organization

Industry

Airlines and Aviation

Description

Head of Product - Inflight Experience We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. READ ON IF YOU Have experience in continuous improvement and customer experience leadership Enjoy leading cross-functional teams to enhance customer satisfaction THE TEAM join a dynamic team dedicated to redefining the customer experience at easyJet. THE ROLE As the Head of Product – In-flight Customer Experience, you will define the vision for our in-flight customer experience and lead the roadmap to deliver it. You will work collaboratively across the airline to ensure a consistent and engaging experience for our customers, leveraging insights to drive improvements in processes and communications. WHAT WE’RE LOOKING FOR A committed people leader who can inspire and engage teams An innovative thinker who challenges the status quo and embraces change Strong relationship-building skills to collaborate effectively across departments Experience in delivering technology innovations that enhance customer experience A data-driven decision-maker with excellent planning and organisational skills WHAT YOU’LL GET IN RETURN Competitive base salary Up to 30%25 bonus 25 days holiday BAYE, SAYE & Performance share schemes 7%25 pension Life Assurance Flexible benefits package Excellent staff travel benefits PRACTICALITIES This full-time role is based in Luton, we operate a hybrid working model. REASONABLE ADJUSTMENTS At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. #LI-CH1 #LI-HYBRID #CUSTOMEREXPERIENCE #INFLIGHT

Responsibilities

The Head of Product – In-flight Customer Experience will be responsible for defining the vision for the in-flight customer experience and leading the roadmap to achieve it. This involves collaborating across the airline to ensure a consistent and engaging experience, using insights to drive improvements in processes and communications.