At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

WHAT YOU SHOULD KNOW ABOUT THIS TEAM

• This is a newly formed capability within a centralized PMO at Qualtrics.
• Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
• Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy, shaping the future direction of the EX offerings.
• Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement

WHY WE HAVE THIS ROLE

We need a dedicated Project Management Lead and team to ensure the timely and high-quality delivery of strategic product roadmap features within our fast-paced Product, UX, and Engineering (PXE) organization. This role is a critical leadership role that will build a team to optimize cross-functional collaboration and proactively manage risks across complex engineering initiatives, ultimately driving predictable outcomes and strategic business growth.

THINGS YOU’LL DO

• Project Portfolio Leadership:Own the project portfolio for the highest priority product roadmap initiatives
• Team Leadership & Development:Build and lead a high-performing team of technical project managers; mentor, coach, and develop talent.
• Process & Governance:Define and scale agile/hybrid delivery frameworks tailored to a fast-paced SaaS environment. Establish PMO operating cadence including sprint planning, roadmap reviews, retrospectives, and risk assessments.
• Cross-Functional Execution:Partner with Product, Engineering, DevOps, Security, and Customer Success teams to align priorities, track milestones, and remove blockers.
• Metrics & Reporting:
• Provide regular portfolio reporting. Partner with engineering operations to define and operationalize scrum level reporting needs to support data driven progress reporting.
• Risk & Change Management:Proactively identify project risks and dependencies, drive mitigation plans, and manage scope changes with clear stakeholder engagement.
• Strategic Planning:Align project resources to strategic priorities