At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Head of Production Management and Oversight, analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements to meet business growth, quality and scalability goals. This role will engage with other departments to better understand business requirements and collaborate on solutions. Researches best business practices within and outside the department to establish benchmark data.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• 10 or more years of related experience

PREFERRED SKILLS/EXPERIENCE

• Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations
• Effective influence, change management, and coaching skills
• Strong technical skills in process mapping, procedure creation, and controls
• In-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function
• Effective verbal and written presentation and communication skills

MAIN RESPONSIBILITIES:

• Review a consistent set of metrics and measurements to ensure seamless service delivery across CLO
• Regularly and proactively review production capacity, issues, backlogs and bottlenecks in our operations
• Identify and prioritize production risk issues across CLO, ensure senior leadership has transparency into production risks
• Oversee the execution of remediation plans, where needed
• Partner with CLO leadership team to determine appropriate corrective actions and plans as needed
• Contribute to tech initiatives, prioritize ‘quick fix’ items that can alleviate production issues

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la