£35,000 BASIC + COMMISSION | OTE £45,000+

A respected and growing property business in Newcastle is seeking a confident, experienced, and driven Head of Property Management to lead and oversee the residential property management function.
This is a senior position for someone who thrives in a fast-paced environment, is passionate about delivering outstanding service, and can take ownership of both strategy and day-to-day operations.

CANDIDATE REQUIREMENTS

• 3+ years’ experience in residential property management (senior or lead role preferred)
• Strong working knowledge of lettings legislation and compliance (ARLA qualified desirable)
• Leadership qualities with a proactive, hands-on approach
• Excellent communication and conflict resolution skills
• Full UK driving licence (pool car or mileage allowance provided)

ROLE OVERVIEW

As Head of Property Management, you will manage and grow a portfolio of residential properties while overseeing a small team and ensuring consistent service excellence for both landlords and tenants. You’ll act as the senior point of contact, lead compliance and operational processes, and play a key role in scaling the department further.

KEY RESPONSIBILITIES

• Oversee and manage a residential property portfolio in the Newcastle area
• Lead and mentor junior property management staff
• Ensure compliance with all property legislation and internal procedures
• Liaise with landlords and tenants on complex issues, including maintenance, disputes, and tenancy queries
• Manage contractor relationships and oversee repairs and inspections
• Take ownership of deposit disputes and end-of-tenancy processes
• Continuously improve service levels, documentation, and internal systems
• Contribute to company growth through operational improvements and landlord retention