Head of Quality and Patient Experience at C-Care (Mauritius) Limited

Curepipe, Plaines Wilhems, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Patient Safety, Service Excellence, Clinical Governance, Risk Management, Quality Improvement, Compliance, Patient-Centered Approach, Analytical Skills, Problem-Solving Skills, Training Development, Stakeholder Engagement, Performance Monitoring, Feedback Mechanisms, Process Optimization, Continuous Improvement

Industry

Hospitals and Health Care

Description

The Head of Quality and Patient Experience is responsible for leading and embedding a culture of clinical quality, patient safety, and service excellence. This role involves driving quality improvement initiatives, ensuring compliance with healthcare standards, optimizing patient experience, and fostering collaboration across multi-disciplinary teams. Main Responsibilities Strategic Leadership Develop and implement a comprehensive quality and service excellence strategy aligned with organizational goals. Champion a patient-centered approach in all clinical operations and services. Quality and Compliance Oversight Ensure compliance with national and international healthcare regulations and accreditation standards (e.g., JCI, ISO 15189). Lead internal and external audits to maintain and enhance clinical quality standards. Oversee the implementation of clinical governance frameworks to manage risk and improve patient outcomes. Patient Safety and Risk Management Monitor and enhance patient safety programs, including incident reporting, root cause analysis, and corrective action plans. Develop and oversee strategies to mitigate risks across clinical operations. Service Excellence Design and implement initiatives to improve the patient experience and satisfaction. Establish feedback mechanisms to gather patient and staff input for continuous improvement. Monitor and analyze service delivery metrics to ensure excellence in clinical services. Process Optimization and Innovation Identify inefficiencies and optimize clinical workflows to enhance quality and productivity. Training and Development Develop training programs to ensure all staff understand and adhere to quality standards and service excellence principles. Promote a culture of continuous professional development across clinical and non-clinical teams. Communication and Stakeholder Engagement Collaborate with internal stakeholders, including medical staff, administrative teams, and leadership, to align quality initiatives. Act as a liaison with regulatory bodies, accreditation agencies, and external auditors. Performance Monitoring and Reporting Establish key performance indicators (KPIs) for quality and service excellence. Prepare regular reports on clinical quality, patient safety, and service performance for senior management and regulatory bodies. Minimum Requirements Bachelor’s degree in Business Administration, Quality Management, or a related field; Master’s degree is an advantage 3–5 years of relevant experience Knowledge of clinical governance and patient safety Strong analytical and problem-solving skills Demonstrated patient-centered approach

Responsibilities

The Head of Quality and Patient Experience is responsible for leading a culture of clinical quality and patient safety while driving quality improvement initiatives. This role also involves ensuring compliance with healthcare standards and optimizing patient experience through collaboration across multi-disciplinary teams.