HEAD OF QUALITY

Grays, Essex (with monthly, and eventually quarterly, travel to Liverpool)
We are recruiting exclusively on behalf of our client, a highly successful and established logistics company, seeking an experienced Head of Quality to drive excellence across customer care, compliance, and service delivery.

REQUIREMENTS:

• Degree or industry-recognised qualification (NEBOSH desirable)
• Proven experience in quality management, customer service, or compliance within a logistics, warehousing, or port environment
• Strong IT and data analysis skills
• Hands-on experience with ISO/QA standards
• Exceptional leadership and stakeholder management abilities
  This is a fantastic opportunity to take ownership of a critical function within a growing logistics business. If you’re ready to make a real impact, apply today

THE ROLE:

Reporting directly to the CEO, you will be responsible for enhancing service standards, ensuring regulatory compliance, and fostering a culture of continuous improvement. This is a high-impact role where you will lead key business functions and drive operational excellence across multiple sites.
The role will be primarily based in Tilbury, with monthly travel to their Liverpool site, which will transition to a quarterly visit schedule as processes and structures are embedded.

KEY RESPONSIBILITIES:

• Quality & Compliance – Conduct audits, implement CAPA reports, and ensure adherence to industry standards.
• ISO Implementation – Implement and maintain ISO 9001, 14001 & 45001.
• Customer Experience – Develop and implement strategies to enhance satisfaction, engagement, and retention.
• Process Improvement – Identify inefficiencies, streamline operations, and improve departmental effectiveness.
• Data-Driven Decision Making – Analyse key performance metrics to inform business strategies.
• Stakeholder Collaboration – Work closely with internal teams and external partners to meet and exceed service expectations.
• Leadership & Development – Manage, mentor, and elevate the Key Account Team.