WHO WE ARE

At IC24, we’re a not-for-profit Social Enterprise delivering urgent and primary care services to over six million people. We put patients first and reinvest back into our people and services - driving real social value. Our mission is to provide accessible, high-quality care that supports NHS systems, reduces pressure on hospitals, and delivers better outcomes for patients and communities.
We champion Innovation, Care, Respect and Excellence in everything we do - and we’re proud to be a values-led, purpose-driven organisation working in partnership across complex, fast-paced healthcare environments.

We’re looking for an experienced and values-driven Head of Quality to join our Integrated Urgent Care (IUC) Division and lead on the quality, safety and assurance agenda across the region.
Reporting to the Divisional Quality Director, you will be at the forefront of ensuring clinical excellence across our urgent care pathways. You’ll oversee clinical governance processes, lead assurance activity, and embed a culture of continuous improvement across our services - supporting safe, patient-centred care at every level.
You’ll bring deep clinical insight and experience, ideally from an IUC or urgent care background, and be confident in applying that knowledge to investigations, risk management, and quality assurance initiatives. You’ll also provide strategic and operational leadership to the Quality team, supporting their development and championing a culture of shared learning, improvement and inclusion.