Role Purpose

The Head of Recreation is responsible for the strategic, operational and commercial leadership of all recreation and leisure facilities at Emirates Golf Club, ensuring safe, high-quality and commercially successful facilities, programmes and services. The role also leads Viya Padel operations across six venues and 29 courts, providing direction and consistency across venue operations, coaching, events, customer acquisition, member leads and revenue performance.A visible, commercially aware and people-focused leader who is equally comfortable engaging with members, supporting frontline teams, managing external partners and presenting performance to senior management. The role requires a balanced approach to premium club service, operational discipline, team development and the commercial demands of a growing multi-venue recreation and padel business.

Key Responsibilities

Recreation & Leisure Operations

· Lead the day-to-day and strategic management of all recreation and leisure facilities and areas.· Maintain consistently high standards of presentation, cleanliness, safety and customer service.· Develop operating procedures, service standards and inspection routines, resolving issues promptly.· Work closely with Facilities, Engineering, Housekeeping, Security, F&B, Marketing, Finance and other departments.· Develop programmes, activities and services that increase participation, utilisation and member value.

• Viya Padel - Multi-Venue Operations· Provide overall leadership and operational oversight of Viya Padel across six venues and 29 courts.· Ensure consistent service, operational and customer experience standards across all locations.· Monitor court utilisation, bookings, programming, customer experience and commercial performance.· Drive peak and off-peak occupancy through programming, packages, events and targeted initiatives.· Oversee the work of the Academy Manager in relation to tournaments, leagues, social padel, corporate events, activations and community programmes.· Identify opportunities for portfolio growth, improved programming and additional revenue streams.