Head of Regional Aftersales Service

at  London Electric Vehicle Company LEVC

THE OPPORTUNITY

LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.
If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

EXPERIENCE TO SUCCEED

Minimum 7 years of experience in automotive after-sales service management.
Proven track record of success in a senior aftersales role.
Strong understanding of the automotive service industry and its best practices.
Experience in developing and implementing service improvement strategies.
Proven ability to build and maintain strong stakeholder relationships.
Experience in managing and motivating high-performing teams.
Excellent analytical and problem-solving skills.
Proficiency in using relevant CRM systems and data analysis tools.
Excellent communication and interpersonal skills.
Strong leadership, influencing, and negotiation skills.

ABOUT THE ROLE

Reporting to the Director of Aftersales, the Head of Aftersales will play a critical role in driving the success of our after-sales business. This leadership position requires a highly motivated and results-oriented individual with a proven track record in enhancing customer service and managing regional operations.

KEY RESPONSIBILITIES

Develop and implement strategies to enhance the service capabilities of regional distributors.
Lead initiatives to improve user satisfaction and drive customer loyalty.
Ensure adherence to service standards and best practices across the distributor network.
Effectively handle and resolve user complaints and service issues.
Conduct regular audits and provide feedback to distributors on service performance.
Analyse regional operational data to identify areas for improvement and drive business growth.
Collaborate with internal teams (Sales, Marketing, etc.) and external stakeholders (dealers, insurance agencies).
Develop and deliver training programs to enhance distributor service capabilities.
Support the creation of service IPs, marketing campaigns, and communication strategies.
Represent the company at industry events and conferences (as required).