Position Title : Head of Relationship Management

Experience : 10yrs

Location : Abu Dhabi

Language : Arabic and English

Education : Bachelors Degree

Responsibilities

Head of Relationship Management

• Lead the relationship management function, overseeing engagement with minors, guardians, and beneficiaries
• Establish service standards, relationship management processes, and performance KPIs
• Oversee complex beneficiary cases, escalations, and coordination with internal departments
• Drive service excellence, operational efficiency, and stakeholder satisfaction
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Additional Requirements

• Arabic fluency is mandatory for all four positions
• For the relationship management roles, preference should be given to candidates with experience in retail banking, wealth management, private banking, or similar client-facing financial services functions
• Lead the Relationship Management function, overseeing beneficiary and guardian relationships and ensuring high standards of service delivery
• Bring extensive experience in banking relationship management, preferably in wealth management, private banking, or client servicing, with strong leadership and stakeholder management skills