KEY ACCOUNTABILITIES:

• Provide inspirational leadership and focus on day to day empowerment, ownership and legacy not only to the team but the Team Leaders
• Creating good, clear, robust communication within and across the teams will develop a cohesive, positive team environment and dynamic.
• You will lead and support your people through the continuous evolution of the property market and our ways of working; you will support them as our processes and offerings develop and evolve, helping articulate and understand the why of change and what good looks like.
• You will develop and foster a client focussed culture where your team see the client experience as equally important as the legal expertise.
• With a focus on ensuring we learn from complaints to improve our quality, you will create an environment where complaints create opportunities to learn as opposed to an opportunity criticise or ignore! You will foster excellent relations with COLP and work in partnership to drive continuous improvement.
• You will develop, maintain and appropriately use the technical expertise across the team to help find answers to questions.
• You will use the reporting to monitor, manage and predict to make sure the department is fully and adequately resourced to deliver a quality service, identifying where you need more resource, where you can allocate resource differently, to reduce resource if appropriate and do this in a timely way to make sure our client service isn’t negatively impacted.
• You will work with our Finance team to forecast as accurately as possible on a rolling 12 month basis.

KEY EXPERIENCE:

• Solicitor, CILEX or Licenced Conveyancer
• 4+ years PQE
• Leadership and Management experience
• Confident people Manager
• Excellent communication, negotiation, and interpersonal skills.
• Network regularly to gain new Clients
• Strategic thinking and planning.
• Effective team collaboration.

To provide first rate legal services to our clients according to their specific needs, ensuring full compliance with policies and procedures laid out by the group and by regulatory bodies. To act as an ambassador for the group at all times, actively promoting its services.