JOB DESCRIPTION:

The Head of Retail Change Management is accountable for leading the planning, execution and governance of retail change initiatives. This role drives the successful execution of strategic initiatives and transformation efforts across the AMCB Retail Bank ensuring alignment with strategic priorities and customer centric outcomes.

EDUCATION & EXPERIENCE:

• Bachelor’s degree required; Graduate Degree or progressive work experience in addition to experience below preferred
• 10+ years’ experience; financial/banking industry preferred
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess
• Ability to work effectively with a broad range of stakeholders and with the Retail Distribution and Product Management leadership team
• Ability to prioritize tasks and determine what is important and where value can be best added
• Organizational awareness and resourcefulness – understands who to engage to identify solutions and resolve issues. Good understanding and judgment on issues to resolve independently or to escalate
• Ability to deal with significant ambiguity and constantly changing priorities in a fast-paced environment
• Strong business acumen and analytical skill to absorb information on a variety of complex issues (financial and non-financial) and summarize key issues or concerns
• High degree of personal integrity to recognize and manage access to sensitive information about the Bank, our strategy, results, people and issues being addressed
• Excellent judgment, relationship management skills, impact and influence ability, with a demonstrated ability to work effectively with leaders at all levels

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details