Head of Retail, Customer Success at NielsenIQ

Sobienie Szlacheckie, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Analytics, Client Engagement, Problem Solving, Relationship Building, Negotiation, Presentation Skills, Revenue Management, Market Research, Data Visualization, Customer Success, Korean Language, Consultative Skills, Insights Delivery, Team Development

Industry

Software Development

Description

Job Description Industry Insights Team Leader, leading a team of managers and/ or senior analysts (and in some smaller groups Consultants as well), guiding, coaching them and holding them accountable to provide clients with analyses and insights through use of NIQ tools and services, based on NIQ standards and service model, ensuring clients are delivered insights on industries, markets and consumers so that they make informed business decisions. Responsible to drive NIQ's CS Industry Insights mission through delivery of Thought Leadership, coaching the Insights team on specific industry, and/or accountable for the on-target delivery of KPIs for his/ her set of clients. This role might be a cluster or market level Customer Success Leader with Insights Managers and Consultants reporting into them.(small markets as per Athena definitions) & might be client level for G13(US) Responsibilities Lead a team of analytics (mostly Industry Insights managers and seniors, and sometimes Consultants as well) successully; guiding, coaching and developing team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies. Drive the Insights business for the Industry group & own CS Industry Insights mission for the team through delivery of Thought Leadership Monitor regularly and ensure team delivers as per the relevant Insights KPIs/ success metrics by checking all the presentations Partner closely with the CS Consultants to transform customer experience for all the clients of his/her team (in-market leader) Partner closely with the counterpart to manage the in-market and hub relationship (both in-market and hub leaders accountable for a healthy working relationship between in-market and hub teams) Drive Service Model and JBPs execution strongly Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for delivery of insights as per Academy learnings Continuously guide and coach his/her team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations Manage or guide his/ her team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities. Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s) Lead generation: Support Consultants by guiding/ coaching Industry Insights team to identify, create, and convert opportunities to incremental sales Proactively partner with necessary senior level stakeholders to prevent potential roadblocks for the Insights team and to remove them when they arise Drive customer satisfaction on analytics by ensuring the team delivers the best in class analyses and relevant and impactful insights and Thought Leadership Qualifications 10-15 years of experience in the CPG industry and/or related sales, category management, market research. Prior experience with NielsenIQ (or similar) solutions preferred Analytics space, including POS/Panel data Strong knowledge of the CPG industry and client organizations Consultative client skills and innovative problem-solving skills Proven experience in successfully leading complex client relationships Proven track record of building client engagement Experience building relationship and consensus with clients Ability to successfully influence and negotiate with clients, colleagues, and Executives/ management Ability to write and deliver effective proposals and presentations Proven and quantifiable overachievement of revenue, sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency Proficiency in the Korean language is essential, as you'll be working directly with local clients. Bachelor's degree; Master’s degree is a plus Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Lead a team of analytics professionals, guiding and coaching them to deliver high-quality insights to clients. Drive the Insights business for the Industry group and ensure the team meets relevant KPIs and success metrics.