RSPCA QUEENSLAND

Lead with Purpose. Grow with Impact.
Are you an experienced and strategic retail leader looking for a role where commercial success supports a greater cause? RSPCA Qld is searching for a passionate, values-based Head of Retail to lead and grow our diverse portfolio of retail enterprises. This is your opportunity to combine your leadership skills with your love for animals, every sale supports the life-changing work we do.

ABOUT YOU

We’re looking for someone with:

• Senior retail leadership experience (multi-site, multi-brand)
• Strong commercial and strategic thinking, with a growth mindset
• A passion for animal welfare and social enterprise
• Proven leadership, communication and stakeholder engagement skills
• Experience in e-commerce, marketing and customer-centric strategy

Lead a purpose driven portfolio
Every sale directly supports the rescue, care and rehoming of animals across Queensland.
Diverse and meaningful work
From pet retail to memorial services, cafe and adoptions
Attractive salary + perks
Salary packaging, flexible work, free parking, generous staff discounts and more

ABOUT THE ROLE

Reporting directly to the executive team, you’ll oversee the performance, strategy, and innovation of RSPCA Qld’s retail operations, including:
RSPCA World for Pets:
One of Australia’s leading pet retailers, directly funding animal welfare
RSPCA Pets at Rest:
Compassionate pet memorial services
Black Cat Cafe:
A community café with a rescue mission
RSPCA Adoptions:
Where retail meets rescue through in-store adoption experiences
This role requires a commercially astute leader who can balance purpose with performance, guiding teams across multiple sites to deliver strong financial outcomes while keeping animal welfare at the heart of everything we do.

KEY RESPONSIBILITIES

• Develop and implement growth strategies across all retail divisions
• Lead, mentor, and motivate retail teams across diverse business units
• Drive operational excellence, customer experience, and innovation
• Oversee budgets, reporting, and ensure alignment with RSPCA Qld’s mission
• Build strong stakeholder relationships, internally and externally