QUALIFICATIONS & EDUCATION

• Degree-level qualification or equivalent relevant experience – Essential.
• Professional qualification (IRRV and/or CICM) – Desirable.
• Management qualification – Desirable.

EXPERIENCE

• Senior-level experience in Local Taxation Revenue Collection – Essential.
• Proven track record of delivering organisational change and service transformation – Essential.
• Experience of budget management and delivering cost savings – Essential.
• Experience working with voluntary or external partners – Desirable.
• Experience managing large teams and complex services – Essential.

KNOWLEDGE, SKILLS & ABILITIES

• Strong leadership and team management skills – Essential.
• Excellent communication, influencing, and stakeholder engagement skills – Essential.
• Strong analytical and problem-solving skills, including use of performance and demand data – Essential.
• Knowledge of best practices in customer experience, channel shift, and digital transformation – Essential.
• Commercial awareness and understanding of financial management – Essential.
• Ability to work collaboratively across functions and organisations – Essential.

PRE-EMPLOYMENT REQUIREMENTS

• Two satisfactory references covering the last 3 years.
• Evidence of essential qualifications.
• Right to Work in the UK (valid Photo ID and National Insurance Number).

HOW TO APPLY

If you are a motivated and experienced professional looking for your next opportunity, click ‘Apply Now’ on this job advert
OR
Send your CV directly to: adarsh.thomas@centurionstaunch.co.uk

JOB PURPOSE

An excellent opportunity for an experienced Head of Revenues to lead and manage Local Taxation Revenue Collection services. This interim role will provide strategic direction, operational oversight, and assurance that high-performing, customer-focused services are being delivered. The successful candidate will be responsible for overseeing large-scale revenue collection, managing budgets, and driving continuous improvement and innovation.

KEY RESPONSIBILITIES

• Lead all aspects of Local Taxation Revenue Collection operations, ensuring services are effective, modern, and customer-focused.
• Oversee overall debt management and establish monitoring arrangements for performance.
• Manage a team of 37 FTEs with a gross service budget of £3m.
• Ensure successful collection of £164m in Council Tax and £98m in Business Rates.
• Build and maintain strong relationships with senior stakeholders and external partners.
• Increase income collection through fair practices and innovative processes.
• Deliver a “Digital by Desire” approach to modernise systems and services.
• Provide accurate financial reporting, forecasting, and ensure budgets are balanced.
• Compile and implement business plans aligned with strategic and financial objectives.
• Maximise the value of government grants and funding streams.
• Foster a high-performing team culture with a focus on continuous improvement.