ROLE OVERVIEW

As the Head of Sales you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.

KEY RESPONSIBILITIES

As the Head of Sales your key responsibilities will be:
· To ensure the Dealerweb system is completed, updated and utilised to maximum effect.
· To manage the sales process in order to maximise gross profit earning potential
· To manage the sales environment and ensure compliance with the Sales Process
· To meet prospective and existing customer
· To manage the sales team to ensure all F&I and insurance related products are offered to every customer
· To ensure compliance with the FCA Regulations
· To ensure a daily sales meeting is carried out each morning
· To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards
· To be fully compliant with Mystery Shop Standards as set by Volkswagen
· To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive
· To carry out appraisals of used vehicles as necessary
· To handle dissatisfies customers professionally and resolve any complaints in a timely manner.