Head of Sales & Operations (B2C - Education) at MVC Resources

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2C Sales, Operations Management, CRM Utilization, Sales Process Design, Customer Success, Team Leadership, Data-driven Decision Making, Strategic Planning, Workflow Automation, Performance Management, KPI Tracking, Service Excellence, Cross-functional Collaboration, E-invoicing, Education Industry Knowledge

Industry

Human Resources

Description

Head of Sales & Operations Location: Petaling Jaya, Selangor (On-site) Industry: Premium B2C Education & Training The Opportunity We are a premier, multi-award-winning education group in Southeast Asia. We are looking for a highly driven Head of Sales & Operations to take the reins of the commercial and student-support teams. This isn't just a management role; this is a role for a builder. If you thrive at the intersection of high-volume consumer sales and flawless operational execution—and love turning operational chaos into scalable clarity—this is your sandbox. Your Mission (The First 12–18 Months) You will lead a dynamic, tight-knit team across Sales and Customer Success (Student Affairs), driving both sides to common goals of growth and service excellence. Scale the Revenue Engine: Optimize B2C sales processes, maximize CRM utilization, and aggressively drive conversion rates from marketing funnels (like webinars) to active enrollments. Engineer Operational Efficiency: Audit and rebuild administrative workflows. Implement tracking, automation, and SOPs that eliminate manual errors and shorten turnaround times. Elevate the Customer Journey: Architect a world-class student experience from the very first touchpoint through graduation, establishing strict service standards and feedback loops. Build a Winning Culture: Coach your team into a high-performing unit. Foster a culture anchored in accountability, data-driven decisions, and empathy. Drive Cross-Functional Strategy: Partner directly with Marketing, Finance, and Tech to build seamless end-to-end automations (CRM workflows, e-invoicing) that support regional scalability. Requirements Who You Are The B2C Expert: You have 8–10 years of experience leading B2C sales and operations, ideally within the education, training, or high-touch service sectors. (Note: This role operates at a rapid consumer-facing pace; candidates with purely B2B backgrounds will not be the right fit). The Strategic Operator: You are equally comfortable designing high-level strategic roadmaps and getting your hands dirty in the operational weeds. The Systems Thinker: You have a strong background in sales process design and are highly proficient with CRM systems and automation tools. The Empathetic Leader: You balance strict performance management and KPI tracking with genuine coaching, empathy, and team-building skills. Benefits Why Make the Move? Impact: Step into a pivotal leadership role where your operational systems will directly dictate the company's bottom line. Growth: This role offers a clear, structured runway for advancement into a Regional Director-level position as the company expands its footprint across Asia. Reward: Enjoy a highly competitive base salary paired with lucrative, performance-based bonuses tied to your sales, operational, and service metrics.

Responsibilities

You will lead the commercial and student-support teams to drive revenue growth and service excellence. This involves optimizing B2C sales processes, rebuilding administrative workflows, and fostering a high-performing, data-driven culture.