Applications close: 5pm Thursday 14th August 2025
Interview date: Week Commencing 18th August 2025
Preferred Start date: 1st October 2025 (although flexibility available for the right candidate)
Location: Hybrid - London based at our office in Hoxton with required regular school site visits. (You will spend the majority of your days at the office or school sites, but have the option to work from home 1-2 days a week)
Hours: 9:00am - 5:30pm Monday - Friday
School Space has many of its events taking place in the evenings and weekends. Therefore there is an expectation that semi-regularly a visit to our schools will be needed. If these occur outside of office hours, time can be taken in lieu. In addition, one weekend in every eight you would be an on-call escalation point.
Salary: £51,000 - £57,000 per annum with the ability to earn a performance based bonus
Contract Type: Full time. Permanent.

ABOUT US

School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

HOW WILL YOU KNOW IT’S GOING BRILLIANTLY?

• We meet our commercial school income target each year
• We retain our high contract retention and renewal rate
• The majority of our schools are promoters of our service
• You are seen as a trusted escalation point both internally and externally

WHY DOES THIS ROLE EXIST?

Our operation covers 60 schools (and growing), 200+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually.
The Head of School Success is responsible for ensuring our school partnerships, both new and existing, are commercially successful. This includes building and executing a strategic plan to achieve our commercial aims and will require working closely and effectively with internal and external stakeholders.

WHAT WILL YOU BE ACCOUNTABLE FOR?

Commercial Success of our School Contracts
You will be responsible for ensuring our schools are meeting their income targets across each academic year. This will involve successfully identifying and intervening when these targets may be missed and successfully leveraging our internal resources as well as external relationships to remove blockers to success.
Ongoing Contract Management
You will hold regular contract reviews with key stakeholders at our partner schools to ensure they are promoters of School Space and manage contract renewals. You will act as an escalation point for our schools and teams being accountable for ensuring that issues affecting our service and success are fully resolved and the school is effectively communicated with about this.
Successful new contract launch
You will work closely with our dedicated new business operations and customer account manager to manage the successful launch of our new school partnerships. This will involve ensuring the onboarding project plan remains on track throughout and building strong initial relationships with our new partner schools - as well as identifying, and tackling, any early issues which may prevent long term contract success.

WHAT WILL HELP YOU SUCCEED IN THIS ROLE?

• Multiple years working with external senior leaders (such as headteachers), ideally in account management
• Experience managing of processes with multiple stakeholders from start to finish
• Evidence of leading on delivering value or retaining contracts
• Preferably experience in the education sector and a deep understanding of schools in the UK and how they operate
• A track record of leadership, either through line management or strong stakeholder management
• Comfort working to and communicating about financial targets
• Experience problem solving, including leveraging internal stakeholders to achieve results