KNOWLEDGE, SKILLS, EXPERIENCE:

• Experience of leading Commercial & Industrial multi- utility projects
• Depth and proven experience of success via development and leadership of performance analytics
• Advanced project management qualification, ideally Prince2
• Formal project management qualification
• Evidence of advanced definition and application of data analytics
• Experience of successfully leading people to motivate, influence and drive improved performance
• Operates with integrity & professionalism
• Seeks solutions and takes responsibility for actions
• Able to swiftly identify, negotiate and resolve problems on own accord
• Consistently takes responsibility & delivers and exceeds targets
• Considers bigger Company picture in all actions and liaises with others accordingly

MAIN PURPOSE:

Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA’s and KPI’s and facilitating that the teams ensure future Company success by delivering exceptional performance.

KEY RESPONSIBILITIES/ACCOUNTABILITIES:

• Develop strong effective, relationships with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI
• Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned, focussed & shared responsibility for significant business improvements
• Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation
• Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete delivery of projects to agreed KPI’s
• Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business
• Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction
• Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year
• Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions
• Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI’s and SLA’s
• Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives
• Identify and implement transformational analytics and reporting tools to identify overall, business performance, opportunities for improvement, and actions for improved efficiency and growth
• Motivate and lead by example all subordinates ensuring that performance objectives are; clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams
• Ensure that all direct & indirect reports are supported accordingly with relevant pathways and development plan