Head of Service Delivery Governance at St Vincents Health Network Sydney Public Hospital

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Stakeholder Engagement, Risk Management, Quality Management, Compliance, Training, Financial Management, Project Oversight, Continuous Improvement, Aged Care Knowledge, Legislation Awareness, Interpersonal Skills, Planning, Time Management

Industry

Hospitals and Health Care

Description

Job Description: For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today. We invite you to explore a compelling Permanent Full-Time opportunity as a passionate Head of Service Delivery Governance at St Vincent’s Care. Join our team in a dynamic environment where you can make a meaningful impact on the lives of individuals living within our aged care communities. Reporting to our National Director Healthy Ageing, we are seeking a highly skilled senior leader to manage our Service Delivery Governance Unit. The unit provides governance leadership across all St Vincent’s Care Services in Queensland, NSW and Victoria with responsibility for ensuring consistent high quality service delivery in aged care including clinical care, quality, compliance, learning, development, performance, reporting and supporting systems. The Service Delivery Governance Unit is a small team skilled professional officers and team leaders with responsibilities across the organisation for three key functional areas of governance - Quality Compliance & Safe Service Management; Delivery & Development; and Performance & Reporting, Support & Systems. As the Head of Service Delivery Governance, you will be a skilled leader and communicator capable of working with staff at all levels from senior leaders to clinical and care staff in our residential care homes. You will be responsible for ensuring all aspects of good governance are understood and implemented in all services, while keeping abreast of changes to legislation and service standards whilst ensuring all employees are supported to meet these standards. In this role you will: Strategic Leadership & Stakeholder Management: Provide supportive leadership as a member of the senior leadership team, collaborating with stakeholders to align on strategy and goals Project & Service Oversight: Oversee the entire lifecycle of service delivery and development projects, from initial design through to successful execution Quality & Continuous Improvement: Drive a culture of continuous improvement across the organisation, leading efforts in quality management, compliance, and training Compliance & Governance: Ensure all practices, policies, and procedures adhere to national standards and current/emerging legislation, including preparing for and supporting audits and remediation to serve as a centre of excellence across our services Risk & Incident Management: Review and analyse incident and complaint trends to identify and address risk factors, ensuring adherence to open disclosure principles Financial Management & Reporting: Manage departmental budgets, planning, and reporting to support organisational goals and operational efficiency Research & Development Oversight: Provide senior oversight for any research initiatives the organisation undertakes This is more than a job; it's a chance to lead and inspire. As a senior leader, you will be the driving force behind our commitment to excellence, ensuring every aspect of care – from clinical practices to non-clinical support – meets the highest standards of quality and compliance. What’s on your resume is important, but what’s in your heart matters more. Because at St Vincent’s, kindness works for us. Things that work for us: Demonstrated experience in aged care services at a senior level with current knowledge of best practice and an awareness of trends and emerging needs in the sector Strong leadership and communication skills, including stakeholder engagement and great relationship and interpersonal skills Ability to operate effectively as a senior leader and a strong communicator who can bring people together on a shared journey Understanding of aged care and disability standards, acts, and relevant/emerging legislation, particularly as it relates to the new Aged Care Act effective 1 November 2025 Flexibility to work on a hybrid working arrangement with travel to services when required Ability to provide advice consistent with St Vincent's Care's mission and philosophy Effective risk management skills, particularly concerning Work Health & Safety legislation with excellent planning and time management skills Willingness to uphold the core values of St Vincent's NDIS Worker Screen Check and Key Personnel Checks Things that work for you: Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision Friendly team environment with a great community care spirit Ability to visibly see your impact on the business and its service No cost uniforms and training Free annual flu vaccination Employee Assistance Program for staff and their families Access to the Fitness Passport (FP) At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us. Pre-Employment Checks Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations. Equal Opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. Reconciliation Action Plan St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge, and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment How To Apply Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability. Respectfully, no recruitment agencies. Closing Date: 22 October 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

The Head of Service Delivery Governance will provide governance leadership across St Vincent’s Care Services, ensuring high-quality service delivery in aged care. This role involves strategic leadership, project oversight, compliance management, and driving continuous improvement initiatives.