WHO WE ARE

At IC24, we’re a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. We’re passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve.
Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most.

We’re looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division and our range or services.
Reporting to the Deputy Divisional Director of Operations, you’ll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. You’ll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration.
This is a highly visible leadership role where you’ll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region.