ARE YOU A VISIONARY LEADER WITH A PASSION FOR DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES? DO YOU THRIVE IN COMPLEX, HIGH-IMPACT ENVIRONMENTS WHERE STRATEGY MEETS SERVICE EXCELLENCE? IF SO, MUFG RETIREMENT SOLUTIONS INVITES YOU TO TAKE THE HELM AS OUR NEXT HEAD OF SERVICE DELIVERY.

Reporting directly to the Client Delivery Executive, you’ll lead a dynamic team dedicated to delivering outstanding service to our client and its members. As a key member of the Client Delivery Senior Leadership Team, you’ll shape and execute a multi-channel, member-centric strategy that drives operational excellence, innovation, and trust.
This is more than a leadership role—it’s a transformation opportunity. You’ll empower your team to evolve into multi-skilled experts, accountable for end-to-end member journeys, including complex demands such as guidance and allowable advice.

• Define and deliver a future-focused service strategy aligned with Rest’s objectives
• Build strategic partnerships across MUFG RS and Rest to drive innovation and alignment
• Champion continuous improvement and embed best practices across service delivery
• Oversee financial performance, resource planning, and workflow management
• Lead technology and operations projects to enhance service capabilities
• Ensure timely, accurate client updates and resolution of operational issues
• Inspire and develop high-performing teams through coaching, engagement, and accountability
• Foster a culture of collaboration, learning, and member-centricity
• Drive employee experience initiatives using data-driven strategies
• Embed a proactive risk and compliance culture
• Ensure adherence to regulatory frameworks and information security standards
• Mitigate operational risk through robust incident management and controls