Head of Service (m/f/d) at thyssenkrupp Uhde GmbH
44141 Dortmund, Nordrhein-Westfalen, Germany -
Full Time


Start Date

Immediate

Expiry Date

21 May, 25

Salary

0.0

Posted On

21 Feb, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

Company
The Decarbon Technologies segment is positioning itself as a technology leader for the energy transition and showcasing its credentials as a ‘green industrial powerhouse’ with extensive capabilities for the green transformation. It comprises the thyssenkrupp rothe erde, thyssenkrupp nucera, thyssenkrupp Uhde and thyssenkrupp Polysius businesses. thyssenkrupp rothe erde is the world’s No. 1 supplier of the latest generation of bearings, with which it is making the energy transition possible. thyssenkrupp nucera is one of the world’s leading providers of electrolysis plants for the production of green hydrogen. thyssenkrupp Uhde is a global technology leader in the ammonia value chain (including ammonia cracking), where production will increasingly be through green methods in the future. thyssenkrupp Polysius is one of the pioneers for the climate-neutral transformation of the cement industry with its green technologies, such as the patented oxyfuel technology. The businesses combine many years of experience, in-depth expertise in international plant engineering, an extensive installed base and close customer relationships. Approximately 15,000 employees work in the segment, which generated sales of around 3.4 billion euros in fiscal 2022/2023.
thyssenkrupp Uhde combines unique technological expertise and decades of global experience in the engineering, procurement, construction and service of chemical plants. We develop innovative processes and products for a more sustainable future and thus contribute to the long-term success of our customers in almost all areas of the chemical industry. Our portfolio includes leading technologies for the production of base chemicals, fertilizers and polymers as well as complete value chains for green hydrogen and sustainable chemicals.

LEADERSHIP CAPABILITIES

  • Modern leadership style with a collaborative mindset, working on equal footing with other functions and seeing collective success as the focus of actions.
  • Energetic attitude, characterized by a proactive approach and a focus on achieving results.
  • Proficient in developing and motivating the team to foster high-performance outcomes.
  • Ability to develop valuable relations within a complex, multicultural organization.
Responsibilities
  • Taking over the disciplinary and professional management as well as development of the Service division of the Business Unit Uhde of the thyssenkrupp Decarbon Technologies segment. Reporting directly to the CEO of the Business Unit, ensuring alignment with global organizational goals and standards.
  • The responsibility for the Service discipline includes a dedicated sales team for Service business as well as Revamps & Parts Supply, Operations & Maintenance Consulting and Digital Products.
  • Developing a service business concept with a portfolio of offerings that provide integrated, long-term solutions for our customers along the lifecycle of our plants.
  • Capturing a highly profitable service business by strategically commercializing long term service agreements.
  • Developing and incorporating digital solutions in the service offering.
  • Exploiting digital solutions that tie preventive and corrective maintenance, packaging technical systems and spare part concepts, 24/7 hours service support etc.
  • Seting up a field service team that carries out customer visits worldwide, present Uhde services providing qualified and committed onsite competence for all types of Uhde plants and identify/develop business opportunities.
  • Ensuring a regular, closer and improved customer care and customer satisfaction through a long-term service management.
  • Continuously developing our employees to have an excellent technical, methodical and leading competence in the right quantity.
  • Identifying areas for improvement and drive continuous optimization efforts.
  • Ensuring early development of service business concepts with new technologies through alignment with technology and innovation.
  • Close collaboration with our new business sales function to ensure we sell long term service agreements with new projects.
  • Managing the interface to service engineering.
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