What you'll be doing >

• Leading governance across strategic IT suppliers and outsourced partners.
• Holding suppliers accountable for service performance, SLAs and contractual obligations.
• Owning cross-functional service assurance, operational resilience and major incident governance.
• Driving improvements across Incident, Problem, Change and Service Management processes.
• Supporting the evolution of the retained IT operating model.
• Working closely with senior stakeholders to improve service quality, accountability and customer outcomes.