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Head of Service Management at Royal London Group
Alderley Edge, , United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

0.0

Posted On

31 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Financial Services

Description

How To Apply:

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Responsibilities
  • Ensure IT services are delivered effectively and meet agreed service levels.
  • Oversee resolution of incidents and root cause analysis to prevent recurrence.
  • Manage changes to IT systems with minimal disruption to business operations.
  • Continuously assess and improve IT service processes and performance.
  • Track KPIs and metrics to evaluate service quality and team performance.
  • Coordinate with third-party providers to ensure service standards are met.
  • Manage service-related budgets and optimise resource allocation.
  • Work closely with business units, project teams, and technical staff to align IT services with business needs.
  • Support the smooth introduction of new IT services, ensuring alignment with Service Standards
  • Ensure compliance with internal policies and external regulations.
  • Maintain accurate records of service processes, incidents, and changes.