ABOUT MIELE

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Miele Professional is seeking a hands-on and forward-thinking

QUALIFICATIONS

• Proven leadership experience in customer service or technical service environments
• Strong communication and stakeholder management skills
• Higher education in a relevant field (or equivalent experience)
• Experience in cross-border reporting and international collaboration is beneficial

• Full accountability for service department turnover, budget, P&L, and KPIs
• Develop and execute Finland’s local service strategy in alignment with global objectives
• Strengthening our service contract business with a strong commercial focus
• Lead, inspire, and grow the service team and partner network
• Ensure compliance with Miele’s international service standards and drive best practice adoption
• Collaborate closely with the Sales department to deliver integrated customer solutions
• Manage a field-based team with effective remote leadership maintaining high engagement and level of support
• Work collaboratively with fellow Miele leaders to manage the Finnish subsidiary and work environment.