HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

The purpose of the role is to ensure Mobility suppliers are selected with the objective of delivering the agreed Mobility targets.
Direct accountability for the sourcing of Mobility suppliers and the end-to-end commercial performance of each supplier within the remit of responsibility. Direct reporting line management of a sourcing team and an integration (clients and suppliers) team.

Accountabilities:

• Responsible for the delivery of strategic contracts and ensuring commercial performance, resulting in the delivery of the forecasted OM.
• Accountable for a wider geographical remit (regional or global) and the delivery of all contracts within the area of accountability. Result in market-leading commercial agreements, alignment of Customer SLA’s, and overall supplier performance.
• Direct reporting line of a team of Contracting Managers and sourcing team, ensuring each team member has clear priorities and deliverables, resulting in all contracts meeting the HBX compliance and governance framework.
• Direct reporting line of the Integrations team, ensuring efficiency and compliance across the end-to-end process for both clients and suppliers.
• Accountability for the delivery of an integration pipeline, ensuring commercial prioritization to maximize commercial performance. (TTV & Margin)
• Overall accountability for the commercial performance of Mobility suppliers within the area of responsibility; delivery of a product range that is competitive within the market and delivers the agreed financial targets.
• Drive Results through forming win/win partnerships and provide clear vision and priorities to your team.
• Responsible for the sourcing of new Mobility products in line with the strategic vision of the business area, Mobility & Experiences.

Skills:

Contract Negotiation – solid experience and knowledge of contract negotiation including:

• Legal terms, liability, and indemnities, etc.
• Commercial Terms
• Customer Service Level Agreements for pre-and-post travel queries/complaints.

Supplier Management including performance indicators such as:

• Commercial – TTV & Margin, Competitiveness
• Technical Performance – API setup, error rates
• Quality Scores including Customer Complaint Ratio
• Conflict Management

Team Management

• Developing and coaching a team
• Managing teams
• Managing change within a business

Experience:

• Experience within the travel industry, hotels, car rental, transfers, and experiences.
• Manager-level experience – coaching and developing a team
• Change Ambassador – support different groups of stakeholders through change.
• Influence stakeholders – both internal and external.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Please refer the Job description for details