STANDARDS

• Ensure that colleagues strictly enforce all safety rules, emergency procedures and fire prevention regulations.
• Ensure that all laws and regulations related to spa operations are met, including health and safety
• Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business reporting concerns through the Health and Safety processes and procedures
• Ensure Continuous Professional Development of self, including attending required
• Training courses and seeking means of developing within the business
• Be responsible for Health and Safety as an individual and to work colleagues, guests and the business, reporting concerns through the Health and Safety processes and procedures.
• Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
• Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable
• Respect colleagues and the working environment at all times.
• Ensure high standard of dress and self-presentation within the working environment
• Undertake any other duties commensurate within the position for which you are qualified.

ABOUT THE ROLE

Responsible for leading, developing and managing a team of service providers overseeing the day-to-day operations of all areas of the spa. Supporting an environment of collaboration and purpose to achieve common goals. Accountable for ensuring a profitable and efficient operation, continuous evaluation of the guest journey, with consistent improvement in line with industry trends and overall business priorities.

KEY RESPONSIBILITIES

• Lead, Manage and oversee the Spa team in establishing and executing departmental and overall business goals
• Direct overall operations of the spa facilities, including short and long range planning so that the business operates cost effectively and efficiently
• Monitor and analyse the products and services on offer, to maintain a competitive advantage in the market.
• Create and monitor quality of service throughout all Spa Departments ensuring service delivery and support processes are on track to deliver a high level of guest service in an effective and cost-efficient manner.