. Your Role with Us As Head of Strategic Accounts & Retail, you’ll provide strategic leadership across AIA New Zealand’s Strategic Accounts & Retail channel, shaping how we drive sales performance, customer growth, and long‑term profitability. This is a senior leadership role where your influence spans national sales teams, key strategic partnerships, and cross‑channel collaboration. You’ll lead with purpose, strengthening internal and external relationships, and embedding a unified, customer‑led approach that enhances AIA’s market presence. Your leadership will play a critical role in delivering sustainable value while supporting our ambition to create Healthier, Longer, Better Lives for our customers and communities. Your Impact Lead the Strategic Accounts & Retail channel strategy, delivering strong sales performance, retention, and profitable growth aligned to AIA’s Distribution strategy Build and inspire a high‑performing national sales team, fostering capability, resilience, and a culture of continuous improvement Strengthen key internal and external relationships, representing AIA across regions, industry forums, and strategic partnerships Drive cross‑channel alignment, collaborating with other Heads of Channels to deliver a cohesive adviser and customer experience Champion data‑driven performance and operational excellence, optimising budgets, profitability, and sales effectiveness Embed customer‑led, risk‑aware leadership, ensuring regulatory compliance, strong conduct, and sustainable growth Your Capabilities You bring senior sales leadership experience, leading large, multi‑channel teams at a national level You have proven experience working at a senior level within the life insurance or broader financial services industry You demonstrate strong strategic thinking and commercial acumen, with the ability to translate strategy into measurable outcomes You excel at building influential relationships with executive leaders, advisers, partners, and industry bodies You lead with a customer‑centric and risk‑aware mindset, balancing growth with conduct and regulatory expectations It’s great if you also have business or industry‑related qualifications, although these are not essential Your Life at AIA At AIA, leadership is about more than directing teams — it’s about shaping a future where people, customers, and communities thrive. In return for your vision and impact, we offer an environment where you can lead with purpose, supported by a culture that values courage, clarity, and humanity. You’ll have access to strategic leadership opportunities, development programs, and flexible ways of working while driving performance at scale. Your decisions will help us achieve our ambition of engaging a billion people to live Healthier, Longer, Better Lives by 2030. We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. Job ad expires Thursday 5th of February, close of business. Recruitment Agencies: Our Talent team does not require any recruitment agency support. Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact: You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA
Responsibilities
This role involves leading strategic accounts and managing retail operations. The focus is on high-level account management within the retail sector.
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